Returns & FAQs
Return Policy for in-store items and items shipped from The Glossy Goat:
The Glossy Goat offers a 30 day return policy for online orders. If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase, less the cost incurred in shipping the items to you.
Products that you wish to exchange or return must be in original new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid. We can not accept C.O.D. shipments.
Return Policy for Online Only Exclusives:
ONLINE EXCLUSIVE CLOTHING: NO RETURNS
(Online Only Exclusives are sold on our website under the collection heading, Online Only Exclusives)
Damaged products must be returned within 2 weeks of receipt of call tags. Digital photographs will be required to process claims. Failure to comply with damage/discrepancy claims procedures could result in a denied claim. Returns not due to damages or defects are subject to a 20% restocking fee, as well as freight both ways. The replacement, discount or credit for damaged item will be at our discretion.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
Items that cannot be returned include:
- Clearance and display
- Drapery brackets, rods - rings and accessories
- Upholstered cushions
- Custom orders
Online Only Exclusives are shipped directly from the manufacturer.
Due to high demand some items in the line of products are behind schedule in production. When we confirm your order we will email you an expected shipping date.